Return & Exchange
Initsmil Guarantee and Return Policy
Initsmil’s foundational principle is the happiness of our customers. (We want you to love your smile!) If you receive your Treatment Preview 1 and are unsatisfied with the projected results, our team of professionals will work with you to get you the results that you are seeking. If we are unable to provide a modified treatment preview to your satisfaction, we will issue a refund
If our dental professionals determine that our aligners are not a good fit for your case, you will receive a refund 2 for the cost of the aligners. For your safety, Impression Kits are ineligible for a refund due to hygienic reasons. Once you’ve received and approved the preview of your Initsmil aligners, refunds are only allowed for damaged products or manufacturing defects.
If you are unhappy with the results after your completed treatment, you may request refinements to your treatment. To qualify for a refinement request, you must have complied with your custom treatment instructions and the progress monitor portion of our app at Initsmil.com/app. Refinements must be requested within 14 days of completion of your aligners and will be reviewed by a member of our dental team to ensure the feasibility of further treatment. If you request refinements for any other reason, there will be a charge of $595 for an additional treatment plan and aligners.
All non-custom Smileins products may be returned within thirty (30) days of the date of purchase. The product must be in original packaging and unused. Request a return authorization by messaging us once you’ve logged in with your original purchase email at Initsmil.com. Refunds are not allowed after 90 days on any product for any reason.
Email: initsmil@gmail.com
Initsmil orders are processed each weekday. We’re unable to make any changes to orders that are not requested prior to 3 pm PST the same business day you ordered. This includes changes like delivery/billing address and adding/removing items on your order. Initsmil is not liable for orders shipped to an incorrect address due to customer errors on the order page. We do not refund or replace orders that were shipped incorrectly due to customer error. All refunds are processed immediately after approval and are returned to the customer via the customer's original purchasing method only. Banks will typically return funds in 5-10 banking days.
Additional terms and conditions:
Shipping and handling charges are not refundable.
Returns shipped without a return label provided by Initsmil and returns missing products or accessories originally provided with the original order will be rejected and return denied.
Initsmil will not issue refunds until the returned product has been delivered to the address shown on the return label provided by Initsmil and the product is inspected by a Initsmil return specialist.
Returned to sender or refused packages: Returned to sender or packages refused by the customer will be charged a 5% restocking/processing fee, and you will be issued a refund (excluding the 5% restocking /processing fee and any shipping charges if applicable) in the original form of payment.
We will refund the cost of the product to your original payment method, excluding any applicable shipping and handling charges.
1.A treatment preview is a visual representation of how your teeth will appear after the completion of the treatment. However, there may be minor differences in the final outcome based on how your teeth and bite respond to the movements caused by the aligners. When you receive a treatment preview, it is automatically considered approved unless you request a modification or production halt within the given time frame, 3 days from receipt of the preview.
In addition, Initsmil delivers a preview of before and after images to show you the progress you will achieve by using their clear aligners. These previews are provided to you digitally and can be viewed on your own device.
2.Custom-made products, opened products, used products, shipping, and impression kits are not eligible for refunds.
